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COVID-19 Response Grants

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Advocacy Grants

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Rule of Law and COVID-19

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High Council of Justice of Georgia

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High School of Justice of Georgia

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Coalition for an Independent and Transparent Judiciary

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National Center for Alternative Dispute Resolution

USAID/PROLoG Supports Improving People-Oriented Services at Tbilisi and Rustavi City Courts

23 September 2021

As part of its work, USAID/PROLoG has been working closely with Tbilisi City Court (TCC) and Rustavi City Court (RCC) to develop people-oriented services and improve the quality of interactions with court users. In September 2020, a Working Group on the Development of People-Oriented Services was established at TCC on PROLoG’s initiative. The Working Group, which includes judges and staff from TCC, held its first meeting on community-oriented justice in October 2020, with the involvement of New York-based non-governmental organization Center for Court Innovation (CCI).

Following consultations with the Working Group and the Chair of RCC in May 2021, PROLoG hired a local non-profit organization, the Innovations and Reforms Center (IRC), to conduct a comprehensive assessment of the services rendered by both courts. The objective of the assessment was to identify the current state of the offered services, better understand the challenges faced by TCC and RCC, and provide recommendations for improving people-oriented services. IRC analyzed a wide range of topics related to the courts’ services, including the electronic tools used by the courts, the functioning of communication channels, and the accessibility of the courts’ physical infrastructures.

On September 16-17, IRC presented the main findings of the assessment along with long-term and short-term recommendations for TCC and RCC. Both courts welcomed the assessment and expressed a willingness to cooperate in the future. In the coming weeks, USAID/PROLoG plans to support the implementation of several recommendations, which are designed to improve people-oriented services at both courts.

USAID
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